Cancellation Policy

Bookings made over the phone, SMS text message, email or via social media are taken as agreement to the following terms and conditions of service: That I will travel to the agreed address to provide the agreed service, Behavioural Consultation, at the agreed price. Payment is made at the time of booking unless otherwise arranged. Should you fail to attend the full payment will be charged. Other professionals I welcome the involvement of other professionals who work with your dog. These professionals may be present during any consultation, assessment or training and will be included in any discussion at your discretion. I am also willing to contact them and discuss my work involving you and your dog with them should you wish, and provided that they are willing to engage in any such communication. I ask that when any such professional is present, that they have been invited to be there and have been informed of my appointment in advance, such that they may contact me or conduct any research about me beforehand. I also ask that I be informed at least 48 hours in advance of their presence at any appointment. Cancellations and postponement policy Bad weather: some of my work is conducted outdoors and can be affected by inclement weather. When bookings coincide with poor weather that cannot otherwise be worked around, such as covering theory in an indoor location, I will offer an alternative date. Cancellations made less than 72 hours from the appointed date and time of your booking will be subject to a charge that is the 50% of the outstanding amount that would have been charged for your booking. Postponements for reasons such as family or pet health or poor weather in case of working outside may be made at any time. Refund Policy If you are not wholly satisfied with my services you may request a refund. You will be refunded the full amount less a travel charge at 44p per mile return journey and an hourly rate of £40/hour to cover my time spent with you and working on any report supplied to you and your veterinary surgeon regarding the behavioural and emotional health of your dog.

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